FREQUENTLY ASKED QUESTIONS
Remy hair is considered to be the finest quality of human hair because it is hand picked and aligned so that every single strand runs in the same direction that it grows from the scalp, we never use any harsh chemicals or silicones which leaves the cuticles intact, so the hair is soft, minimum shedding and non-damage.
Virgin human hair are made with 100% pure virgin human hair with full cuticle in same direction. Virgin hair is chemically unprocessed human hair, which is collected from a single donor. The virgin hair is remy hair that has not been altered by dyes, perms, bleaches, or harsh washes. So it will be considered as the best quality hair.
So remy hair is divided into two initial categories: virgin and non-virgin. Virgin remy hair has not been chemically processed; this hair is raw and natural in other terms. Non-virgin remy hair underwent some sort of chemical processing in order to achieve another color.
The key to making hair extensions last longer lies in taking proper care of them. Just like regular hair, extensions need to be washed, conditioned and groomed to help maintain shine, strength and elasticity. The more carefully you look after them the longer they will last.
Human hair has natural protein. It is easy to tell by burning and smell: human hair will turn to ash, which will go away after pinching. Human hair will smell foul. When burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke. Moreover, human hair may have very few gray hair and split end. It is normal and not a quality problem.
Yes. The hair can be coloured. As a general rule it is easier to darken the hair than to lighten the hair. But blonde hair has been bleached more, so more caution must be taken. We highly recommend having your hairvdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can`t get to a salon, always use a good quality hair dye and test a small sample first.
Yes. You can wash them as you would your own. Shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will help keep them looking healthier and shiny for longer! You will find that you don`t need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dryed on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
Yes, simply because it’s real human hair you can straighten and curl the hair. This actually is a test in itself to know if you are not being sold a synthetic product.Use a flat iron/ straightener or tongs, even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Your Hair Extensions get tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
Different monitor have different display. And every time, maybe the same color No. will have a little color differentia, which is hard to avoid. Please ask a help from the hair dresser for the colors code as the international color swatch says.
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,but make sure to wash your hair and not leave in these products in for a long time.
Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Because the shipping company handles your shipment, shipping delays may occur due to holidays, natural disasters, or carrier delays. we cannot guarantee the exact time of delivery. However,we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
Your order had been canceled for the following reasons:
(1) Item(s) became unavailable after your order was placed.
(2) Failure in processing your payment information.
(3) Wrong deliveryaddress was provided.
Please contact: [email protected] immediately with your order number and your new shipping address. We can help to change the shipping while the package is not shiped ,if it is shiped then we can not change it, but you can still return it once you got your order.
Generally we will ship package out within 24 hours ( not including weekends and holidays) if hair in stock. If out of stock, we will need 2-3 working days to customize it for you. For full customized order, that would take 2-3 weeks to make them done.
You can contact us on WhatsApp: +86 15562089866 or email: [email protected] We will have professional staff to reply you.
There is no MOQ, we support you to order a piece to do a hair test before your larger order, that is a safe way to start your hair business.
Yes, we can ship the packages directly to your customers, so you won't prepare a lot of inventory, that is a good day to do your own hair business for making money by investing a small amount of money.
No worries, we will help you to do your own packages with your logo on it, so it will make your business more frofessional.
That will be great to meet you and talk about more in our factory, you know seeing is believing, just let us know when you would come, we will arrange to pick u up once you arrived.